Privacy Policy

Introduction

RENEUA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or make purchases.

Information We Collect

Personal Information

When you make a purchase or create an account, we may collect:

• Name
• Email address
• Shipping address
• Billing address
• Phone number
• Payment information (processed securely through our payment processor)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Pages visited and time spent on pages
• Device identifiers

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer service requests
• Improve our website and products
• Send marketing communications (with your consent)
• Detect and prevent fraud
• Comply with legal obligations

Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to enhance your browsing experience and analyze website traffic. This includes:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

Facebook Pixel

We use the Facebook Pixel to measure the effectiveness of our advertising campaigns and deliver personalized ads to you on Facebook and Instagram. The Facebook Pixel collects information about your activity on our website, which is then used by Facebook to:

• Show you relevant ads on Facebook and Instagram
• Measure the performance of our advertising campaigns
• Build custom audiences for advertising purposes

You can opt out of Facebook's use of cookies and the Facebook Pixel by visiting Facebook's ad preferences page or by using browser settings to block cookies.

Sharing Your Information

We may share your information with:

• Service Providers: Companies that help us operate our business (payment processors, shipping companies, email service providers)
• Analytics Partners: To help us understand website usage and improve our services
• Advertising Partners: Including Facebook, to deliver targeted advertising
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Object to processing of your personal information

To exercise these rights, please contact us at hello@reneua.com

Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: